• Parent Portal FAQ

    What is the Infinite Campus Parent Portal?

    How secure is the information contained in the Parent Portal?

    What Security Features are in place?

    Who can access the Parent Portal?

    When can I access the Parent Portal?

    How do I create a user account so I can use the Parent Portal?

    How do I access the Parent Portal?

    Do I need special software?

    Can I access parent portal from anywhere (e.g. home, work, library, vacation, etc.)?

    What happens if I forget my ID/Password?

    My account is locked. What do I do?

    I did not receive/lost my activation key. What should I do?

    When I go to the portal address and type in my user name and password and hit login, it says “Page not found . . .” What do I do?

    Why won't my reports print?

    Why are there multiple events on the Family Calendar?

    How often is information updated in the Parent Portal?

    How do I add/change/correct my email address?

    How do I add/change/correct telephone numbers, my address, or emergency contacts?

    Can I stop my user name and password from being automatically entered into the login area?

    How can I make sure I am seeing an updated version of my Infinite Campus page?

    Who do I contact if I have questions about the information in the Parent Portal?

    What is Infinite Campus?

    Today, all K-12 school districts use database systems for managing student information and maintaining student records. Infinite Campus is a district-wide student information system designed to manage attendance, grades, schedules, test scores, and other information about students. The Scarsdale Public School District has used Infinite Campus since April 2006.

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    What is the Infinite Campus Parent Portal?

    The Infinite Campus Parent Portal is a confidential and secure Web site which allows authorized parents/guardians to access school-related information about their children in real-time.

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    How secure is the information contained in the Parent Portal?

    Infinite Campus uses a 32-bit, secure socket layer (SSL) encryption technology to protect information. The technology is similar to that used in other industries such as health care and banking.

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    What security features are in place?

    The Infinite Campus Parent Portal incorporates the highest level of security. Parents and guardians can see only information related to the students they are authorized to view through the use of strong passwords, forced password resets and session timeouts.

    Schools create households to which the student belongs, depending on the information provided about parent and guardian rights, living arrangements, etc. Parents and guardians will have access only to the links they have been given permission, to ensure student privacy.

    The Infinite Campus Parent Portal users are forced to use strong passwords. This requires a password that is at least eight characters long, is case sensitive, and is made up of a combination of characters, numbers, and symbols. For more information about strong passwords, click:

    http://www.microsoft.com/protect/yourself/password/create.mspx.

    Keep your user name and password safe. We advise that you do NOT write down your user name and password, however, we do recommend that you write down a hint which will help you remember your user name and password, but which would not allow anybody else to guess what they are.Do not set your browser to remember your user name and password.For more information, click:

    Can I stop my user name and password from being automatically entered into the login area?

    If you think someone else knows your user name or password, go to Change Account Information feature in the Parent Portal and change your password.

    All attempts at logging into the system are recorded and monitored. A full audit trail of when and from where users logged in is tracked. You can view the audit trail for your user account at any time by clicking on the View Access Log link on the left-hand side of the Parent Portal screen.

    In addition, the district's administrator may force users to reset their passwords from time to time. By default, the system will automatically end any user session that has been dormant for an extended time.

    Three unsuccessful login attempts will disable the Parent Portal user account. In order to use the portal again, parents will need to contact the district to have the account reactivated.

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    Who can access the Parent Portal?

    Only parents and guardians designated with legal rights to student records may receive a Parent Portal account. Each parent/guardian with such rights receives their own separate account. Accounts are NOT shared among more than one parent/guardian within households, i.e., there are no "household" accounts in the Portal. Each parent/guardian Portal account provides access to information for those students for which the parent/guardian has legal rights to records.

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    When can I access the Parent Portal?

    In spring of 2008, the Scarsdale Middle School piloted the Parent Portal with parents and guardians of incoming sixth grade students. Parents were given access to the Parent Portal to sign their child up for the Middle School music program. Since then, additional functionality was rolled out, for example view-only access to student demographic data, immunization records, and student schedules. In October of 2008, the Scarsdale Middle School expanded the roll out of the Parent Portal to 7th and 8th grade parents. It is anticipated that the District will continue to roll out the Parent Portal to parents of students in other grade levels.

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    How do I create a user account so I can use the Parent Portal?

    Each Parent Portal user must first agree to the terms of the Parent Portal User Agreement. Within 3 - 5 school days after you have submitted your electronic acceptance of the agreement, the District will provide you with a Parent Portal activation key. You will need this code to setup your own user account for the Parent Portal. Please also refer to the Login Instructions on the Parent Portal Home page in the New Parent Portal Users section.

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    How do I access the Parent Portal?

    A link to the Login Page of the Parent Portal is located on the Parent Portal HomePage which is accessible from the Scarsdale Public Schools web site.

    You may also go directly to the Portal Login screen located at:

    https://ic.scarsdaleschools.k12.ny.us/campus/portal/scarsdale.jsp.

    We recommend that you “bookmark” this location after you get your account enabled and working. While we advise that you do NOT write down your user name and password, we do recommend that you write down a hint which will help you remember what user name and password you used, but which would not allow anybody else to guess your user name or password.

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    Do I need any special software?

    To effectively access your Infinite Campus Portal account you need:

    1. Internet Access. A minimum dial-up modem speed of 56Kbs — a slower connection works but not as well.
    2. Computer with a processor speed of 500Mhz or better (MAC or PC). Click here for more information about Computer Requirements.
    3. Web Browser — we suggest Microsoft Internet Explorer 5.0 or better for PC and Firefox for Mac.
    4. Adobe Reader™ — This is a free document reader available for download on the web at http://www.adobe.com/products/acrobat/readstep2.html. There are some Infinite Campus reports that require the Adobe Reader.


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    Can I access parent portal from anywhere (e.g. home, work, library, vacation, etc.)?

    Yes, as long as the computer you are using meets the minimum computer requirements and has internet access. See minimum requirementssection.

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    What happens if I forget my User name or Password?

    If you have provided your email address to your child's school or if you entered it on the Portal, simply click on the following link: Email Username/Password Reminder.

    On the next screen enter your email address (this address must match the email address the school has on record), and click SEND REMINDER. An email reminder will be sent to you.

    If you did not provide an email address or if your email address has changed, please contact support.

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    My account is locked. What do I do?

    For security purposes, the Parent Portal will be disabled after three failed login attempts using an invalid password. If your account is locked, please contact support.

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    I did not receive/lost my activation key. What should I do?

    If you are a parent/guardian of a 5th grade student and you have accepted the Parent Portal User Agreement more than 5 school days ago, but you have not yet received your Parent Portal Activation Key, please contact the District's Administrative Technology team. For contact information visit Contact Us.

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    When I go to the portal address and type in my user name and password and hit login, it says “Page not found . . .” What do I do?

    If your browser settings for privacy and security are set high, you may not be able to view portal information. Check your settings under “Tools” and “Internet Options”.

    1. Open Internet Explorer
    2. Go to Tools and click on Internet Options
    3. Click on the Connections Tab
    4. Click on LAN settings
    5. Click on Advanced
    6. Listed in the box toward the bottom are "exceptions." Go to the end of that list and add the following: https://ic.scarsdaleschools.k12.ny.us/campus/portal/scarsdale.jsp
    7. Click OK a few times
    8. Close Internet Explorer
    9. Comeback and click on this link:
      https://ic.scarsdaleschools.k12.ny.us/campus/portal/scarsdale.jsp

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    Why won't my reports print?

    Make sure that you have the most current version of Adobe Acrobat Reader, and you have allowed popups from www.scarsdaleschools.k12.ny.us. Adobe Reader is a free document reader available for download on the web at: http://www.adobe.com/products/acrobat/readstep2.html.

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    Why are there multiple events on the Family Calendar?

    The calendar shows the events for each school that the parent has students enrolled. The individual school calendar for each student will only display the events for that school/student.

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    How often is information updated in the Parent Portal?

    Information is updated in real time. Attendance data takes time to reconcile and therefore may not accurately reflect the correct status of the absence. For example, a parent may have sent a note stating the reason for the absence, but the attendance clerk has not yet updated that information in the system.

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    How do I add/change/correct my email address?

    You can update your email address at any time using the Change Contact Info feature in the Parent Portal.

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    How do I add/change/correct telephone numbers, my address, or emergency contacts?

    To add/change telephone numbers, your address, or your child's emergency contacts, please contact your child's school.


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    Can I stop my user name and password from being automatically entered into the Infinite Campus login area?

    Window PC Users: (Turn off your Auto Complete)

    1. On your browser toolbar go to TOOLS, INTERNET OPTIONS, CONTENT TAB.
    2. Click the AUTO COMPLETE button. Only the top box should be checked.
    3. Click the CLEAR FORMS button and then OK.
    4. Click on the CLEAR PASSWORDS button and then OK.

    MAC Users: (Turn off your Auto Complete)

    1. On your browser toolbar go to EDIT, PREFERENCES, FORMS AUTOFILL, FORMS AUTO COMPLETE.
    2. Select DISABLED and the click OK.

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    How can I make sure I am seeing an updated version of my Infinite Campus page?

    Setting up your Page Refresh option provides an updated version of your Infinite Campus session when changes are made. For example, when changes are made to a student's report card or discipline record, changes are saved. This procedure only has to be done once.

    Window PC Users: (Setting up Page Refresh option)

    1. On Internet Explorer 4.0, select VIEW from the toolbar.
    2. On Internet Explorer 5.0 or higher, go to TOOLS, INTERNET OPTIONS, GENERAL TAB.
    3. Select the SETTINGS button.
    4. Under "Check for new versions of stored pages" select "Every visit to the page."
    5. Click the OK button.

    MAC Users: (Setting up Page Refresh option)

    1. On your browser toolbar go to EDIT, PREFERENCES, WEB BROWSER.
    2. Check the box "Every visit to the page" or it may say "Update pages always."

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    Who do I contact if I have questions about the information in the Parent Portal?

    If your issue relates to your child's attendance, grades, or other information please start your inquiry with your child's teachers, as you normally would. If your question, comment, or suggestion is in regards to the Parent Portal system, please send an email to ParentPortal@scarsdaleschools.org with your full name, your student's name, and the description of your comment or suggestion.